We offer a 30 Day Money Back Guarantee for our Hosting Services. We do not offer refunds on domains after the domain has been successfully registered. After the 30 days, we cannot offer refunds for yearly services that are cancelled before the end of the year.
Server Uptime Policy
We try to make the server and services available to you 100% of the time, but we make no warranty that the service will be uninterrupted and cannot be held liable for interruptions or downtime of the server. In the event that we are not up 95%+ of the time for a month then we will give your account a full month’s credit.
We do perform backups on a Monthly basis but we cannot guarantee that our backups will be able to recover your account in the event that you need it. We recommend that you also create backups just in case. In the event of system failure hacking, we will attempt a restoration but we cannot accept responsibility for any data loss or corruption which may occur.
Scripting and software
We cannot be held responsible for programming issues other than ensuring that programming languages such as Perl and PHP are installed and functioning on the web hosting system. We provide full support for WordPress & Coppermine. We won’t be able to help you with all custom scripts however.
We will not give your details to third parties unless required to do so by law.
All services will renew until cancelled by you. We will email your primary email address shortly before the renewal payment is processed. You must notify us of cancellation at least 24 hours before a service is renewed. We won’t be able to refund it once the renewal has gone through.
-You cannot use the server as a file/backup repository.
-All files must be used in your website or linked to your website.
-Files cannot be larger than 600 MB. Large Zip Files & Large Videos are not permitted.
-Accounts using too much server resources will be asked to upgrade their account.
Your hosting must be used for lawful purposes only. Some of the things we do not allow:
-Sending Spam Emails.
-Sending or Storing Viruses.
-Posting defamatory, obscene, indecent or otherwise unlawful material or information.
-Posting or linking to licensed programs being distributed illegally. (Torrents, etc).
-Threatening, abusing, disrupting or otherwise violating the rights of others.
-Operating Proxy, IRC bots or other server processes not intended for shared hosting.
-Letting spammers abuse your comment system. (disable it or protect it from spammers)
You have full responsibility for the content of your website. Fansite Host is not obliged to monitor, and will have no liability for the content of any communications transmitted via the service we provide. We are entitled to withdraw services and terminate your account without notice if you break the terms of this agreement.